Tenant Information

Current Residents

Resources to Make Your Stay Comfortable

For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.

Resident Portal

Links and Resources

Maintenance Service Requests:

If you should require any maintenance in your apartment, please do not hesitate to call our office at 207.370.6777! A maintenance work order will be issued for your request and we will attend to the request ASAP!

We are open M-F 9-4, However, should you have an emergency situation after hours, there is a maintenance person on call 24 hours a day 7 days a week to assist you. If there is an emergency Please call 207.370.6777, Dial #4 and leave a message containing your full name, apartment address/ number, and a phone number to be reached at.

Please note what constitutes as an emergency:

  • No Heat ( if it is 65 degrees or below)
  • No Hot Water
  • Toilet not working (if you only have one toilet)
  • No Electricity
  • Major Leaks/Floods
  • Lock Out
  • Property Being Damaged

For Fire or Police emergency, please call 911
We Look Forward to getting to know you.

Payment Options

Money Order or Check:

If paying by Money Order or check (NO cash Please), please mail payment to P.O. box 412, Auburn, ME 04212. Write the check or Money order to NRH of CM.

Online payment:

After your information is processed, you will be sent an email with directions to set up your online payments. If paying online, you can access your account in the Tenant Portal Here you will be able to track all your payments, balances and lease information. (If you did not set up online payments, and would like to, please call our office at 207-370-6777 and we will send you the email link to do so.)

***If you forget your password, simply select forgot password and a reset link will be sent

Any More Questions?

Contact Us


  1. No smoking of any kind, including marijuana, is permitted inside of building. Smoking is permitted outside and cigarette butts/ashes shall be placed in metal container (not provided by NRH). Cigarette butts on the ground, on porches or anywhere else, other than properly disposed of in metal containers, is considered a fire hazard and will be taken seriously.

  2. No candles, incense or other burning devices allowed inside the apartment. Light bulb wax melting devices are allowed, such as scentsy products.

  3. Never remove or tamper with smoke and CO detectors. If they beep continuously, please leave apartment and call us immediately. If they “chirp” ounce and minute, then they will need a simple battery replacement.

  4. No clutter, boxes, bikes or any other items are allowed in common hallways that are used to exit or enter the building.

  5. Tenants will perform reasonable housekeeping in their premises to maintain them in a clean, neat, and sanitary condition.

  6. No additional people, other than those who are listed on the lease, shall live in the apartment.

  7. Any Gas or charcoal grill shall be used at least 10 feet from the building.

  8. It is a responsibility to notify us immediately, at 207-241- 5018, if there is plumbing leaks, plumbing issues, toilet issues or heating issues.

  9. Washers and dryers are not permitted in apartment, unless it is agreed upon in the lease.

  10. Any alternate sources of heat are not permitted in apartment. A few examples are, but not limited to: electric heaters, K1 heaters, gas camping stoves and stove in the apartment.

  11. Personal property insurance is your responsibility. Management and the owners are not responsible for lost or stolen property or injury.

  12. Trash and garbage (including recyclables) always shall be placed in the trash and recycle containers provided by Landlord, and container lids, if any, must be kept tightly closed at all times.

  13. Only human waste and toilet paper is permitted down the toilet.


Northeast Rental Housing is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI's Web Content Accessibility Guidelines 2.0, Level A conformance. Any issues should be reported to info@nrhmaine.com. Website Accessibility Policy